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    Inbound Call Management Services

    We understand that “one size doesn’t fit all” so every one of our clients have a tailored, exclusive service that fits the needs of their business. To ensure we fully understand your challenges and desired outcomes we take the time to understand your business and are taken through your customer journey before we present a detailed proposal.

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    Click the icons below to explore our services:

    “We have a long-established partnership with FirstCall who support us by processing out-of-hours enquires relating to incidents on the highway. The service provided is essential to keeping road users safe within the county of Nottinghamshire.”

    Jacqui Petrovi, Operational Support Manager- Environmental
    Nottingham County Council

    By First Call answering our out-of-hours calls, we can offer a 24/7 service which is the first time in our history that our customers can report maintenance any time of day.  It’s been a real improvement for our customers and our team; our customers know they can access the maintenance team 24 hours day, 7 days a week.”

    Craig Fairfield, Surveyor
    Robinsons Brewery

    “FirstCall has proven to be exactly what I needed in place; they provide a robust and continuous solution for my Help Desk requirements. It has provided a unified approach to my workstreams, an automated process behind the scenes of our front-line for the delivery of the accounts and allows my teams to focus on the day job, knowing First Call have the helpdesk and calls covered.”

    Tom Page, Operations Director
    ADI Group 

    Make an enquiry or give us a call, we're always by the phone!

    All services are discussed and provided on a confidential basis.

    If you require any further information or would like to speak to someone regarding any of our services you can fill in our contact form below or contact us via:

    250 Bristol Avenue, Blackpool, FY2 0JF

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