First Call Business Communication’s Virtual Call Handling Services effectively operate as your company’s 24-hour virtual receptionist or on-call. When a customer telephones your business, your bespoke call centre answering service kicks into action and one of our live UK based only operators will deal with your call.
The operator will either take a message and forward your customer’s call onto an appropriate company employee or answer simple customer enquiries outlined by you during the set-up process.
Calls can also be escalated onto your on-call personnel, this may also include live transfer of the call to your staff if required.
Messaging services are also available and again these calls can be passed directly to the office to deal with, this means you need never miss a call when your own staff are busy or on the phone.
Our telephone operators will also screen out sales and other nuisance calls.
All services are discussed and provided on a confidential basis.
If you require any further information or would like to speak to someone regarding any of our services you can fill in our contact form or contact us via:
