First Call Business Communications is a UK based supplier of inbound call management services. We provide services to many different industries including medical response, facilities management, oil and gas in both public and private sectors.
We understand that prompt, accurate and polite communication skills are vital in providing a service which gives our customers security and peace of mind. All our call handlers complete thorough training programmes throughout their employment at First Call.
With more than 70 years experience, we have adapted our services throughout time to meet the changing needs of our clients. First Call was born as Aircall in the same year as the NHS in 1948 and managed the out of hours calls for Duty Doctor services outside their surgery hours.
The company went from strength to strength and by 1985 was incorporated and rebranded to Healthcall Services and diversified its services within a range of sectors. Starting as Aircall rebranding to Healthcall then Healthcall Business Communications and finally in 2004 the company rebranded and became First Call Business Communications.
Our policy is to deliver a first-class service, for more details view our quality policy here.
Find out more about the services we offer by clicking the link below.
Yes – First Call Business Communications comply with all areas of General Data Protection Regulations (GDPR). Your details will only be used in line with the purpose of the contract in place. To review our full security policy click here.
Yes – First Call Business Communications only offers UK based live call handling services.
Yes – First Call Business Communications operates 24 hours a day, 365 days per year.
Yes – but please check the charges with your network first.
Yes – SMS is usually the preferred option, however live calls can be patched through to mobiles.
No – The fact calls are received at First Call Business Communications tells us that you are diverted. However, we would ask that if this is outside your agreed period of cover on your agreement, that you contact your customer services representative in advance of activating the divert.
If you pay your line rental to BT, you will be able to set up a call divert facility. If your lines are rented through another provider, then they will have a similar system.
All operators are trained to a high standard and are familiar with all clients.
Normal office hours are 9am-5pm. Operationally we run 24 hours.
This depends on the complexity of your requirements. A normal standard service can be up and running very swiftly. For more complex set-ups, it can be 5 to 7 working days.
No – There is no limit to the amount of calls that can be diverted simultaneously.
Yes – Calls are held on our system for 3 months and can be accessed anytime you call.
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20th August 2020 We are delighted to announce that having recently gone through a formal bidding process and following comprehensive evaluation we have been selected as the number one provider for London & Quadrant Housing Trust Out of Hours Call Handling Service. As one of the largest providers of affordable housing in the UK, L&Q manage over 95,000 […]
20th August 2020 First Call Business Communications has successfully installed a brand-new telephony and contact centre platform system whilst continuing to provide a 24/7 service to our clients. The system not only strengthens our onsite service delivery but also supports Disaster Recovery provision. Tracy Waddington, Operations Director of First Call said: “The new telephony system makes the step […]
