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    Inbound call management with 70 years of experience

    First Call Business Communications is a UK based supplier of inbound call management services. We provide services to many different industries including medical response, facilities management, oil and gas in both public and private sectors.

    We understand that prompt, accurate and polite communication skills are vital in providing a service which gives our customers security and peace of mind. All our call handlers complete thorough training programmes throughout their employment at First Call.

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    Our history

    With more than 70 years experience, we have adapted our services throughout time to meet the changing needs of our clients. First Call was born as Aircall in the same year as the NHS in 1948 and managed the out of hours calls for Duty Doctor services outside their surgery hours.

    The company went from strength to strength and by 1985 was incorporated and rebranded to Healthcall Services and diversified its services within a range of sectors. Starting as Aircall rebranding to Healthcall then Healthcall Business Communications and finally in 2004 the company rebranded and became First Call Business Communications.

    Our policy is to deliver a first-class service, for more details view our quality policy here.

    Find out more about the services we offer by clicking the link below.


    Frequently asked questions

    The Latest News From First Call

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    First Call awarded contract with London & Quadrant Housing Trust
    20th August 2020

    We are delighted to announce that having recently gone through a formal bidding process and following comprehensive evaluation we have been selected as the number one provider for London & Quadrant Housing Trust Out of Hours Call Handling Service. As one of the largest providers of affordable housing in the UK, L&Q manage over 95,000 […]

    New telephone system installed
    20th August 2020

    First Call Business Communications has successfully installed a brand-new telephony and contact centre platform system whilst continuing to provide a 24/7 service to our clients. The system not only strengthens our onsite service delivery but also supports Disaster Recovery provision. Tracy Waddington, Operations Director of First Call said: “The new telephony system makes the step […]